Where do you deliver?
Currently, we deliver exclusively within the United Kingdom.

How long does delivery take?
Our delivery times are estimated between 7 to 10 business days. Each order is carefully processed and shipped to ensure it reaches you in perfect condition.

Are there any delivery fees?
No, delivery is free for all orders, regardless of the item's price.

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link. This allows you to follow your parcel's journey until it arrives at your doorstep.

What should I do if my order doesn’t arrive on time?
If your order hasn’t arrived within 10 business days, please reach out to our customer service team at [email] or via our online form. We’ll be happy to assist you.

Is your packaging eco-friendly?
Absolutely! We use recyclable and sustainable materials for our packaging, reflecting our commitment to protecting the environment.

Does Jolya use sustainable materials?
Yes, at Jolya, we are committed to using the highest quality materials while being environmentally conscious. We choose responsible metals and materials and strive to minimize our ecological footprint at every stage of production.

Do you use recycled materials in your creations?
Yes, we use recycled materials whenever possible. We are constantly looking for ways to incorporate more recycled materials into our production to reduce our impact on the planet.

Is your packaging eco-friendly?
Yes, we use recyclable and sustainable materials for all our packaging. We also opt for minimalist packaging to reduce waste.

Does Jolya have a carbon offset policy?
We are aware of our carbon footprint and are working to minimize it as much as possible. We are actively seeking ways to offset our environmental impact and are committed to using more eco-friendly processes at every stage of our supply chain.

What steps does Jolya take to be more sustainable?
Jolya focuses on sustainability at every level: from selecting materials to manufacturing and shipping methods. We also aim to raise awareness among our customers about the importance of choosing responsible and sustainable products.

Can Jolya jewelry be recycled?
Yes, all of our jewelry is designed to last, but at the end of its life, it can be recycled. We encourage our customers to return their used jewelry so that it can be repurposed or responsibly recycled.

Is Jolya jewelry water-resistant?
Yes! All Jolya jewelry is made from stainless steel, making it water-resistant, whether it's saltwater or shower water. You can wear it every day without worrying about damage.

Who is Jolya?
Jolya is a jewelry brand specializing in creating durable, elegant, and meaningful pieces, crafted with passion and respect for the environment.

Can I give a Jolya jewelry piece as a gift?
Absolutely! Jolya offers perfect jewelry for gifts. We even offer a gift wrapping option to make your gesture even more special.

Do you offer any guarantees on your jewelry?
Yes, we offer a 100-day satisfaction guarantee. If you're not happy with your purchase, we will replace or refund the product for you.

Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before shipping.

What should I do if I have an issue with my order?
If you encounter any issue with your order, please reach out to our customer service, and we will be happy to help resolve the situation as quickly as possible.