Refund policy

Return & Refund Policy

30-Day Return Policy
We offer a 30-day return period. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it: unworn, unused, with all original tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at jolya.shop.contact@gmail.com. Returns must be sent to the following address: 54 RUE SAINTE HONORINE 78955 CARRIÈERES SOUS POISSY 
If your return is accepted, we’ll provide a prepaid return shipping label along with instructions on how and where to send your package. Items sent without first requesting a return will not be accepted.

Damages & Issues
Please inspect your order upon receipt. Contact us immediately if your item is defective, damaged, or if you received the wrong item, so that we can address the issue promptly.

Exceptions / Non-Returnable Items
Certain items cannot be returned:

  • Perishable goods (e.g., food, flowers, or plants)

  • Personalized or custom-made products

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you are unsure whether your item is returnable, please contact us before making a return.

Exchanges
The fastest way to get what you want is to return the original item. Once your return is accepted, you can make a separate purchase for a new item.

European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Your item must be in the same condition as received: unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds
We will notify you once your return is received and inspected, and let you know if your refund is approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at jolya.shop.contact@gmail.com.